Privacy Notice
Last updated: 16 November 2024
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Your data protection rights
- Lawful bases
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details
Post
International House, 64 Nile Street, LONDON, N1 7SR, GB
dataprotection@playfulbits.com
What information we collect, use, and why
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
Your data protection rights
We must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. Your data protection rights are the following:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
You can read more about data protection rights here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We process personal data based on our legitimate interest in the event that our potential corporate customers, who are considered as Corporate subscribers within the scope of PECR, contact us to obtain information about our products or services or to send e-mails and contact representatives of corporate companies that are potentially interested in our products from a third source in order to promote our products and services they are interested in. This processing may also be necessary to ensure that the potential customer can easily obtain information about the products they need to carry out their business activities. We respect the rights of anyone receiving marketing emails whose information is processed on the basis of legitimate interest to stop receiving emails at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Since our corporate customers are legal entities, the transactions carried out when signing contracts with our customers or making transactions on behalf of the customer institution are carried out through legal representatives or authorised employees of the institution. Therefore, in order to provide our services or to fulfil our obligations arising from the contract between us and our customers, we are obliged to process the personal data of real persons or authorised employees who are representatives of our customers. Therefore, we process personal data based on legitimate interest, since processing personal data is mandatory both for carrying out the commercial activities of legal entities and for the provision of the service.
Where we get personal information from
- Directly from you
- Publicly available sources
How long we keep information
- Service contracts and details of the provision of the service and commercial correspondence 10 years from the termination of the service,
- Accounting and financial management information, purchase orders and invoices 6 years from the end of the financial year
- Records of requests and applications 5 years from the moment of receipt
Stored for a period of time
Who we share information with
Data processors
Banks and associated financial record infrastructure providers
This data processor does the following activities for us: This data processor performs the following activities for us: Receiving payments, keeping and managing the financial records of our company
Google Cloud EMEA Limited
This data processor does the following activities for us: This data processor performs the following activities for us: Provides cloud-based communications and business applications infrastructure.
Slack Technologies, LLC
This data processor does the following activities for us: This data processor performs the following activities for us: Provides cloud-based communications
Others we share personal information with
- Insurance companies
- Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Google Cloud EMEA Limited
Category of recipient: Cloud-based communication and business applications infrastructure service provider
Country the personal information is sent to: Ireland
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
Organisation name: Slack Technologies, LLC
Category of recipient: Cloud-based communication service provider
Country the personal information is sent to: Ireland
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113